If you currently have a booking
with Hessle Travel this page will help you keep up to date with your options.
Each tour operator is updating their website with help
and advice on which options you have for when you are due to travel.
We are able to help with any queries and are constantly monitoring all emails
and phone messages. Dont worry if we cannot answer your call straight away, we
will get back to you as soon as possible.
If your holiday has not yet been cancelled and are
travelling in the next couple of months, most tour operators are providing
options to re-book your holiday later in the year or in 2021 and we will let you
know what options they are offering.
REFUNDS
Please be aware that all tour operators are having
unprecedented demands for cancellations and changes to holidays.
If your holiday has been cancelled we will forward any
emails and letters to you as soon as possible which will provide you with your
options regarding changing or getting a refund.
We operate mainly as a travel agent, where we sell other companies holidays in
the capacity of an agent. This means we can offer to you the consumer a wide
range of travel arrangements rather than being limited to just offering one
company in the main. When we collect money from you, it is paid over to the
travel organiser. If the arrangements are cancelled and a refund is applicable,
we have to receive the money back from the supplier in order to hand it back to
you.
The complication with the scale of the current position is that the travel
organisers are also waiting for the funds back from airlines, hotels, transfers
and tour providers. If the amount of refunds that are due were all paid over,
within the 14 days as set out in the Package Travel Regulations, there wouldn’t
have been enough time for the funds to have moved around from company to
company.
Ultimately someone would fail in the chain and there would likely be a domino
effect leaving customers without refunds and having to make a claim against the
protection schemes that are in place.
We are keeping in touch with all of the travel organisers we work with to make
sure refunds are received as quickly as possible although there has been a call
to government to permit that refunds should be made in the form of a Refund
Credit Note, effectively delaying the refund to allow the companies involved to
work through the administrative tasks to get funds back to the customer. The
Refund Credit Note would be redeemable against a future booking or exchanged for
cash at a later point. It is important to note that the value would remain
protected against the original booking to keep consumer financial protection in
place so your investment remains protected.
Due to the changes to businesses around the world from reduced staffing levels,
offices being unavailable and the additional loss of new sales whilst consumers
are coming to terms with the changes on their own circumstances, there is
inevitable disruption and we would ask for your understanding of these facts.
Refund Credit Note Information
ABTA - Coronavirus Advise for customers -
https://www.abta.com/news/coronavirus-outbreak
ATOL - Information for passengers, holidaymakers and the industry -
https://www.caa.co.uk/Our-work/Newsroom/COVID-19/
TOUR OPERATOR INFORMATION
Please find below a list of tour operator information
pages which will keep you up to date.
JET2HOLIDAYS -
https://www.jet2holidays.com/incident
TUI / FIRST CHOICE / MARELLA CRUISES
-
https://www.tui.co.uk/destinations/travel-information
SAGA HOLIDAYS -
https://travel.saga.co.uk/travel-updates/coronavirus-holidays-guests.aspx
TITAN HOLIDAYS -
https://www.titantravel.co.uk/more-information/latest-travel-updates
RIVIERA HOLIDAYS -
https://www.rivieratravel.co.uk/about/useful-information/fco-travel-advice
COOP HOLIDAYS -
https://www.cooptravel.co.uk/travel-news/
LEGER HOLIDAYS -
https://www.leger.co.uk/content/coronavirus
NEWMARKET HOLIDAYS -
https://www.newmarketholidays.co.uk/advice/coronavirus-covid-19
CRUISE AND MARITIME -
https://www.cruiseandmaritime.com/news/cmv-coronavirus-update
P&O CRUISES -
https://www.pocruises.com/travel-health-advisories/flexible-cancellation-policy
CUNARD -
https://www.cunard.com/en-gb/contact-us/travel-health-advisories/flexible-cancellation-policy
If your tour operator is not listed above you can
easily find the information from their own website.
We are extremely busy trying to deal with all our
customers enquires. We are now mostly working from home so please be patient but
be assured we will get back to you as soon as possible.
Thanks
Hessle Travel
TELEPHONE – 01482 641064
EMAIL – MAIL@HESSLETRAVEL.CO.UK
FACEBOOK -
www.facebook.com/HessleTravel
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