Hessle Travel
CORONAVIRUS TRAVEL ADVICE


LATEST TRAVEL ADVICE

For all the latest travel advice please visit the official Government webiste here - https://www.gov.uk/foreign-travel-advice


EXISTING CLIENTS
If you currently have a booking with us and wish to talk about it please contact us below and we will be in touch as soon as possible.

NEW BOOKINGS
We are still taking new holiday bookings. If you would like a quote for any holiday, flight, escorted tour or cruise travelling later in the year and 2021 please contact us below.

TELEPHONE – 01482 641064
EMAIL – MAIL@HESSLETRAVEL.CO.UK
FACEBOOK -
www.facebook.com/HessleTravel


If you currently have a booking with Hessle Travel this page will help you keep up to date with your options.

Each tour operator is updating their website with help and advice on which options you have for when you are due to travel.

We are able to help with any queries and are constantly monitoring all emails and phone messages. Dont worry if we cannot answer your call straight away, we will get back to you as soon as possible.

If your holiday has not yet been cancelled and are travelling in the next couple of months, most tour operators are providing options to re-book your holiday later in the year or in 2021 and we will let you know what options they are offering.


REFUNDS

Please be aware that all tour operators are having unprecedented demands for cancellations and changes to holidays.

If your holiday has been cancelled we will forward any emails and letters to you as soon as possible which will provide you with your options regarding changing or getting a refund.

We operate mainly as a travel agent, where we sell other companies holidays in the capacity of an agent. This means we can offer to you the consumer a wide range of travel arrangements rather than being limited to just offering one company in the main. When we collect money from you, it is paid over to the travel organiser. If the arrangements are cancelled and a refund is applicable, we have to receive the money back from the supplier in order to hand it back to you.

The complication with the scale of the current position is that the travel organisers are also waiting for the funds back from airlines, hotels, transfers and tour providers. If the amount of refunds that are due were all paid over, within the 14 days as set out in the Package Travel Regulations, there wouldn’t have been enough time for the funds to have moved around from company to company.

Ultimately someone would fail in the chain and there would likely be a domino effect leaving customers without refunds and having to make a claim against the protection schemes that are in place.

We are keeping in touch with all of the travel organisers we work with to make sure refunds are received as quickly as possible although there has been a call to government to permit that refunds should be made in the form of a Refund Credit Note, effectively delaying the refund to allow the companies involved to work through the administrative tasks to get funds back to the customer. The Refund Credit Note would be redeemable against a future booking or exchanged for cash at a later point. It is important to note that the value would remain protected against the original booking to keep consumer financial protection in place so your investment remains protected.

Due to the changes to businesses around the world from reduced staffing levels, offices being unavailable and the additional loss of new sales whilst consumers are coming to terms with the changes on their own circumstances, there is inevitable disruption and we would ask for your understanding of these facts.

Refund Credit Note Information
Refund Credit Note


ABTA  - Coronavirus Advise for customers - https://www.abta.com/news/coronavirus-outbreak

ATOL - Information for passengers, holidaymakers and the industry - https://www.caa.co.uk/Our-work/Newsroom/COVID-19/


TOUR OPERATOR INFORMATION


Please find below a list of tour operator information pages which will keep you up to date.

JET2HOLIDAYS - https://www.jet2holidays.com/incident
TUI / FIRST CHOICE / MARELLA CRUISES - https://www.tui.co.uk/destinations/travel-information
SAGA HOLIDAYS - https://travel.saga.co.uk/travel-updates/coronavirus-holidays-guests.aspx
TITAN HOLIDAYS - https://www.titantravel.co.uk/more-information/latest-travel-updates
RIVIERA HOLIDAYS - https://www.rivieratravel.co.uk/about/useful-information/fco-travel-advice
COOP HOLIDAYS - https://www.cooptravel.co.uk/travel-news/
LEGER HOLIDAYS - https://www.leger.co.uk/content/coronavirus
NEWMARKET HOLIDAYS - https://www.newmarketholidays.co.uk/advice/coronavirus-covid-19
CRUISE AND MARITIME - https://www.cruiseandmaritime.com/news/cmv-coronavirus-update
P&O CRUISES - https://www.pocruises.com/travel-health-advisories/flexible-cancellation-policy

CUNARD - https://www.cunard.com/en-gb/contact-us/travel-health-advisories/flexible-cancellation-policy

If your tour operator is not listed above you can easily find the information from their own website.

We are extremely busy trying to deal with all our customers enquires. We are now mostly working from home so please be patient but be assured we will get back to you as soon as possible.

Thanks
Hessle Travel

TELEPHONE – 01482 641064
EMAIL – MAIL@HESSLETRAVEL.CO.UK
FACEBOOK -
www.facebook.com/HessleTravel
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